The three branch offices in Beuel, Bad Godesberg and Hardtberg are open

• Mondays and Thursdays from 8:00 a.m. to 6:00 p.m,
• Tuesdays, Wednesdays and Fridays from 7:30 am to 1:00 pm.

So-called "Speed Capture Stations" are available in the Citizens' Offices. These are terminals where you can take your own biometric passport photos in just a few minutes. This digital data is immediately available to the staff at the Citizens Service Center and the branch offices for further processing. Please allow around 15 minutes for the passport photos to be taken. People with an appointment in the City Hall, activate the appointment at the check-in terminals after the passport photo has been taken.

The following services are also offered at the Bad Godesberg, Beuel and Hardtberg branch offices.

Registration office:

•  Collection of identity documents
•  Deregistration of residence
•  Change of residence status
•  Registration
•  Certificate of good conduct
•  Central trade register
•  Registration, residence and life certificate
•  Registration information, simple
•  ID card and passport application (including activating eID, setting PIN, changing PIN)
•  Change of residence and vehicle registration within Bonn (including change of identity documents after successful online registration)

Vehicle registration office:

•  Theft or loss of registration certificate part I (vehicle registration document)
•  Vehicle deregistration
•  Change of name (e.g. after marriage - submission of ZBI + ZBII is mandatory)
•  Transfer of a vehicle previously registered in Germany*
•  Allocation of fine dust sticker/new sealing of a newly embossed license plate

*) Please note the following for these requests:

• The vehicle license plates must be brought to the appointment. Please note that the reservation for the license plates in your name is current, i.e. still active.
• The reservation of the license plate does not constitute a claim to the allocation of the license plate.
• A ZBI and ZBII must be presented at the appointment. For logistical reasons, vehicles that are financed or leased can only be processed at the registration office in the City Hall in the city center.
• Processes relating to electric, classic car or seasonal license plates are processed exclusively at the Citizens Service Center in the City Hall.

Driving license:

•  Application for a driving license
•  Application for an international driving license
• Application for a provisional driving license after passing the test until your card driving license is available
• Entry/removal of an overlay/key number (visual aid, automatic 96, 196, 197)
•  Accompanied driving from the age of 17
•  Extension of the AM, A1, A2, A, B, BE, T and L driving license categories
• Subsequent appointment of an accompanying person
• Change of name on driving license
•  Exchange of old card or paper driver's license
• Loss, theft, illegibility or correction of a driving license

Please note: If a driving license is exchanged in the branch offices, it is mandatory to choose direct mailing by Bundesdruckerei. This means that it is not possible to collect driving licenses applied for in person at the branch offices.

Completed driving licenses are sent directly to the applicant's home by the Bundesdruckerei. Direct delivery costs five euros and must be paid for. Anyone who does not wish to choose direct mailing and would like to pick up the completed driving license in person with an appointment must exchange the driving license at the Citizens Service Center in the City Hall.

If you wish to cancel an appointment you have made, you can do so via the cancellation link in the confirmation email you received immediately after booking your appointment.

If you no longer have this appointment confirmation, please send your name, the date and time of your appointment and your waiting number to  buergeramtbonnde so that a cancellation can be made and other citizens can keep your appointment.