Overview
Once the application has been submitted, it takes six to eight weeks for the new ID card to be ready for collection from the office where it was applied for. Please therefore take the opportunity to check the processing status before making an appointment to collect it.
Using the 10-digit number that you received when you applied for the ID documents, you can always find out the current processing status using the online form below. You should only collect the ID document once you have received notification that the document has been delivered to the Citizens' Office.
An appointment is required to collect ID documents. You can find the appointment procedure at the Citizens Service Center and for the branch offices under "Forms and links".
Please note that completed documents can only be collected from the office where the ID document was applied for. Documents ready for collection are available for collection at the Bad Godesberg, Beuel and Hardtberg branch offices at the earliest five working days after receipt of the collection notification. Express passports are an exception; these can only be collected from the Citizens Service Center in the City Hall.